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To file a complaint, please click here and fill the complaint form. Beforehand, gather also the following elements :
- a short description of the problem;
- the relevant order number;
- pictures if problem can be showed.
Your claim will be handled quickly and you will receive a response within 48 business working hours.
Note: for transportation issues, please send your complaint directly to the responsible carrier.
Any defects affecting part of the delivered goods shall not entitle the client to submit a claim in respect of the whole delivery. Thus, a slight difference of colour shall not be considered as a defect. Similarly, differences of colour in comparison with a previous order printed by VEDI shall not be considered as a defect because of the technical constraints inherent in printing processes.
