1. How do I change the billing adress of an order that has been placed?

You’ll need to place the order again, choose the method of payment by bank transfer, and send an email to

The VEDI accounting department will then contact you.

2. How do I get a duplicate invoice?

Simply go to your order history in your account. If you are already logged into your account, you can access it directly via this link. You will then find all your past orders with the option to download the invoice for each order.

3. Can I get an invoice before making payment by bank transfer?

To get an invoice, you just have to follow the same process as when placing an order, except at the payment step, you will select " Transform the shopping cart into pro forma (offer)".

4. My organization benefits from an exemption or a reduction of VAT, how do I take advantage of it?

Do you belong to the government, an embassy, or an international institution? Contact us to get invoices without VAT.