Delivery

1. How can I find out shipping costs? Can they be avoided?

To calculate shipping costs, our website needs the following information: your shopping cart contents and the shipping address.

Go to your shopping cart and click on “Next” when it is complete. If you have not already done so, you will be asked to create a customer account. You will then be able to enter a delivery address.

The next step is to choose a carrier: you will then see the price and the expected delivery time. If you do not wish to pay a delivery fee, it is possible to pick up your parcel directly from the factory: rue Blériot 9, 6041 Gosselies (Belgium) from 4:00 pm.

2. When will my order be delivered?

A first estimate is given when you go to the delivery step in your shopping cart. Once your order has been placed, you can track its status by going to your account and then clicking on "Order History and Details".

3. Is it possible to get delivery outside the European Union?

VEDI ensures delivery both inside and outside the European Union. Most countries are mentioned in the list of countries where delivery is available.

All sales are made according to Incoterm DDU, and it is your responsibility to pay any import duties.

VEDI provides the customs documents and codes required for importation into the country of your choice.

4. How can I get neutral packaging with my delivery?

When you choose your carrier in the delivery step, you have the option to tick the box "Neutral packaging".