Guarantees

1.What guarantees do I have at Vedi-Express?

Vedi-Express guarantees its devices against manufacturing defects under normal use.

Vedi-Express guarantees the color-holding of printed images for 2 years

Vedi-Express undertakes to treat each warranty intervention request in a friendly manner by means of the attached form (https://www.vedi-express.com/en/content/86-Claim) and to give complete response within 24 working hours.

2. How do I file a complaint?

You can submit your request for help using this online form. It allows you to communicate all the useful and necessary information for us to effectively process your complaint.

Sometimes we may request a photo. The purpose of this photo is exclusively to enable our service department to understand the exact nature of the problem you have encountered, so we can help you as efficiently and as quickly as possible.

We are committed to processing your claim within 24 business hours.