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Personal Data Notice
We have gathered in our Personal Data Notice all the essential information concerning the processing by vedi-express of your personal data, as well as your rights in this regard.
1. Scope and updates of this Privacy Notice This Privacy Notice applies to your use of this website and all applications, services (including payment services) ), vedi-express products and tools (hereinafter collectively called the “Services”), regardless of how you use or access these Services, including from mobile devices and applications. This Notice on personal data also applies when explicitly referred to by means of a link or in a similar way, e.g. on websites of partners offering services to vedi-express.
2. Responsible for processing The vedi-express group company responsible for collecting and processing your personal data in the context of providing the Services is VTS s.a. rue Bleriot, 9 at 6041 Gosselies (Belgium).
3. Data protection officer and contact details
We have appointed a data protection officer to oversee the protection of your personal data. If you have any questions about this Notice on personal data or data protection by vedi-express in general, you can at any time contact the data protection officer : Eric Hoffelinck c / o VTS s.a. rue Bleriot, 9 at 6041 Gosselies (Belgium).
In addition, if you have any questions or complaints regarding this Privacy Notice, our privacy standards, or our privacy practices, you can also contact the team at any time. responsible for respecting the privacy of vedi-express or the person responsible for processing your data.
4. Personal data that we collect and process
We collect your personal data when you use our Services, open a vedi-express account, provide us with information using a web form, add or update information in your vedi-express account, participate in discussions of the online community or interact with us in any other way. We may also collect personal data from other sources (such as other members of the vedi-express group of companies , credit reporting agencies or bureaus, and other data brokers).
Find out more: Personal data we collect and process :
We collect the following personal information:
4.1 Personal data that you provide to us when you use our Services or open a vedi-express account
• Data that identifies you, such as your name, address, telephone numbers, e-mail addresses, nickname and tax registration number, which you provide when setting up your vedi-express account or at a later date.
• If you order from Vedi-express, the additional identification data (eg social security number or date of birth), tax registration numbers (eg individual VAT identification number) and other information (e.g. bank account number) that you provide when using our services.
• Data relating to purchases or sales that you provide as part of a transaction.
• The content that you share with other suppliers using our web promotion tools (sharing of creations.
• Bank information (eg, credit card and account numbers, transaction details and method of payment).
• The delivery, billing and other information you provide, as well as the information necessary for customs clearance (eg tax registration numbers or other identification numbers) and other relevant delivery information (eg ., shipping numbers and tracking information) when delivery is made using one of our programs.
• In some cases: your age, sex, country of birth, nationality, professional status, marital status, interests and preferences.
• You can also provide us with other information when you fill out a web form, update or add information to your vedi-express account, participate in discussions with the community or by instant messaging, send requests, submit a dispute , contact Customer Service and consent to the call being recorded or contact us for any other reason regarding our Services.
• Other data that we are required to collect and process, or authorized to do so, in accordance with applicable law to authenticate or identify you, or to verify the information that we collect.
4.2 Personal data that we collect automatically when you use our Services or open a vedi-express account
• Data generated as part of your transactions (purchases, sales) or linked to your vedi-express account following a transaction in which you participate, such as the amounts of transactions, the date and place of transactions and payment or payment methods.
• The data generated by your other actions when you use our Services and which are linked to your vedi-express account, for example when you place objects in your basket, save centers of interest.
• Data regarding all other interactions with our Services, your advertising preferences and your communications with us.
• Computer and connection information, such as statistics about your use of vedi-express services , information about data traffic to and from websites, referral URLs, advertising data, your IP address , your access times, your browsing history, your language settings, and your web log information.
4.3 Personal data collected using cookies and similar technologies
We use cookies, web beacons and similar technologies to collect data when you use our Services. We collect this data from the devices (including mobile devices) that you use when you use our Services. The data collected includes the following information related to use and the device:
• Data concerning the pages that you consult, the time of access, the frequency and the duration of visits, the links on which you click and the other actions that you carry out within the framework of the use of our Services, as well than in the content of our advertisements and emails.
• Data on your activities and your interactions with our advertising partners, including data on the advertisements which were offered to you, their frequency of display, the time and place where they were displayed, as well as your possible actions , such as a click on an advertisement or purchase.
• The segment or category to which you belong as a member (eg, male, 20-49 years old, interested in POS).
• The model or type of device, the operating system and version, the type and settings of the browser, the device identifier or unique identifier, the advertising identifier, the unique token of the device and cookie data (e.g. cookie ID).
• The IP address from which your device accesses the Services.
To learn more about our use of these technologies and your choices in this area, see the Cookies and similar technologies section .
4.4 Personal data collected from other sources
We also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. This includes in particular the following data:
• Data from public sources (eg demographic data)
• Data from credit reporting agencies or bureaus (eg, credit reports / verification, identity confirmation, data for risk modeling and setting credit limits)
• Data from data providers (eg verification of identity / "customer knowledge", demographic data, data related to online advertising and according to interests)
We combine or combine the personal data we collect from you with information from these other sources. When personal data is communicated to us by third parties, we take the necessary measures to verify that these third parties are legally authorized to disclose your personal data to us. We also receive access to your personal data through other members of the vedi-express group of companies .
4.5 Social media data that you share with us
• We authorize you to use the social networks (eg, Facebook) of other single sign-on service providers (eg, Google or Apple) with which you already have an account to create a vedi-express account or to link your vedi-express account to these single sign-on services. You can determine which personal data we can access when you authorize the connection using the single sign-on service.
• We authorize you to share personal data with social networks (eg Facebook) or to link your vedi-express account to a social network. These social networks can automatically give us access to certain personal data that they have stored about you (e.g. content that you have viewed or liked, information about advertisements that have been offered to you or that you have clicked on. , etc.). You can determine which personal data we can access using the privacy settings of each social network.
• If you give us access to pages offering video content, you agree that we may share with social networks or collect from social networks information on your video viewing activity, for a period of at least two years or until you withdraw your consent or delete your connection to the social network.
• We may also use plug-ins or other technologies from different social networks. When you click on a link displayed via a social network plug-in, you are voluntarily connecting to this social network.
5. Purposes and legal basis of data processing and categories of recipients
We process your personal data for different purposes and according to several legal bases authorizing this processing. For example, we process your personal data to provide and improve our Services, provide you with a personalized experience on this website, contact you regarding your vedi-express account and our Services, provide you with customer service, provide you with advertisements and personalized marketing communications, and detect, prevent, limit or investigate fraudulent or illegal activities. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data with vedi-express group companies in order to execute the contract that we have concluded with you.
You will find below a summary of the purposes for which we process your personal data, as well as the categories of recipients to whom we transmit personal data for the purposes indicated, sorted according to the legal basis for this processing or sharing:
5.1 We process your personal data for the purpose of performing our contract with you and providing you with our Services. This includes the following purposes:
• Process data concerning you or your company in order to conclude a contract with you and to execute it.
• Provide you with our Services, in particular, authorize and carry out transactions with other suppliers (including the transmission of your personal data to other suppliers, if necessary, to execute the transaction, including in the event of transactions to which it is terminated, have failed, or have been subsequently canceled, for example by providing your return address to allow a buyer to return an item), show you your transaction and appraisal history, provide and improve functions such as payment processing, evaluations and management of the vedi-express account, offering other services that you may use (as described in the context of these services) and guaranteeing the functioning of our Services. As part of the provision of our Services, we will send you notifications regarding the execution of transactions and the use of our Services in accordance with the communication preferences defined in your vedi-express account.
• Allow delivery of items purchased by logistics / transportation service providers, including delivery notifications (such as tracking information), to the extent permitted by applicable law without your consent.
• Provide you with our services .
• Provide you with general customer service, including resolving issues with your vedi-express account, arbitrating disputes, providing other services in connection with customer service and recovering fees owed. For these purposes, we may contact you via email, telephone, SMS, push notification on your mobile device or postal mail. If we contact you by telephone, for reasons of efficiency, we can either make automatic calls with a trailer, or send you automatic SMS, to the extent permitted by applicable law.
• Process general geolocation data (such as IP address or postal code) to offer you services depending on where you are (such as search results within a certain radius and other personalized content on the base of your general geolocation data).
• Apply our Terms of Use, the Terms of Use of Payment Methods, this Notice on Personal Data and other vedi-express regulations .
• Publish and promote your creations and associated content on websites or in the applications, services and tools of other members of the vedi-express group of companies , or cooperate with third-party operators of websites, applications, services and tools.
If necessary, we transmit your personal data to the following subcontractors and recipients for one or more of the purposes described above:
• Other vedi-express suppliers
• Members of the vedi-express group of companies
• External service providers and carriers (such as DHL, UPS, etc.)
• Payment service providers, including the PayPal Inc. group of companies
• External operators of websites, applications, services and tools
5.2 We process your personal data in order to comply with the legal obligations to which we are subject. This includes the following purposes:
• Participate in investigations and proceedings (including legal proceedings) carried out by public authorities or government agencies.
• Retain and store your personal data in accordance with specific legal provisions relating to retention.
If necessary, we transmit your personal data to the following subcontractors and recipients for one or more of the purposes described above:
• Law enforcement, courts, government agencies or public authorities.
• Third parties on the basis of legal information claims against us
• Third party service providers
• Third parties who are party to legal proceedings, in particular if they present to us a legal order, a court order or an equivalent legal document.
• Credit reporting agencies, bureaus or associations, if required by applicable law (eg, information on late payments, defaults or other irregularities that may affect your credit history).
• Members of the vedi-express group of companies
5.3 We process your personal data if necessary for the purposes of the legitimate interests pursued by us or by a third party, provided that your own interests or fundamental rights and freedoms do not prevail over these interests. To reconcile our legitimate interests with your rights, we have introduced appropriate control mechanisms. On this basis, we process your data for the following purposes:
• Perform identity and credit checks, and other financial checks, assess applications, and compare information to verify and confirm accuracy.
• Provide functions to users to facilitate the processing of transactions or make it more practical (eg, management of multiple delivery addresses).
• Analyze and improve the Services of members of the vedi-express group of companies , for example by examining site usage data or information provided by users regarding page crashes or crashes in order to identify and resolve problems and optimize your experience, including in product development.
• Analyze the telephone conversations with our Customer Service that we have recorded with your consent.
• Send advertisements by post (depending on the communication preferences that you have defined in your vedi-express account).
• To the extent permitted by applicable law, contact you electronically (eg, e-mail or SMS) or telephone to offer purchase vouchers, discounts or special offers, conduct surveys and surveys, and provide you with information about our Services (depending on the communication preferences that you have set in your vedi-express account), without your consent. If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link contained in the email you received. For technical reasons, the effective date of unsubscription may take several days.
• Send you notifications regarding promotions and information about our Services when you log into your account (depending on the communication preferences that you have set in your vedi-express account).
• For users located outside the European Economic Area (EEA): personalize, measure and improve our advertisements and those of third parties in our online offers, the online offers of other members of the vedi-express group of companies or some thirds.
• Personalize the content of the pages to display objects and services likely to interest you based on the actions you perform.
• Evaluate the quality and success of our email marketing campaigns (eg, by analyzing opening and click rates).
• Offer you partner and bonus programs and other co-branded marketing offers .
• Provide shared content and services (such as signing up for services, transaction processing and Customer Service) in partnership with members of the vedi-express group of companies or collaborating with service providers.
If necessary, we transmit your personal data to the following subcontractors and recipients for one or more of the purposes described above:
• Members of the vedi-express group of companies
• External service providers
• Other direct-express suppliers
• Law enforcement, courts, government agencies or public authorities.
• Third parties who are parties to legal proceedings
• Payment service providers, including the PayPal Inc. group of companies
• Credit reporting agencies or agencies, data verification services, risk assessment providers and collection agencies (eg, information on late payments, defaults or other irregularities that may be relevant to your credit report or that we can use to verify your identity, model risk, set credit limits or collect unpaid debts)
• Other companies in the context of the acquisition of a company
You will find information on your right to object to the processing of your data on the basis of our legitimate interests in the section Your rights as a person concerned below, as well as concerning the use of cookies and similar technologies in the Cookies and similar technologies section below.
5.4 With your consent, we process your personal data for the following purposes:
• For users located in the European Economic Area (EEA): personalize, measure and improve our advertisements and those of third parties in our online offers, the online offers of other members of the vedi-express group of companies or third parties .
• Perform marketing communications by telephone or electronically (eg, email or SMS), including communications by other members of the vedi-express group of companies or by third parties, unless such communications be authorized without your consent in accordance with applicable law. We may hire third parties to send marketing communications on our behalf.
• Set up a single authentication service allowing you to register or connect to third-party services using your vedi-express login credentials .
• Process your personal data on the basis of your consent, which you have given so that third parties or we allow you to use certain services or make them available to you.
You can find information on your right to withdraw your consent in the Your rights as a data subject section below, as well as on the use of cookies and similar technologies in the Cookies and similar technologies section below.
If necessary, we transmit your personal data to the following subcontractors and recipients for one or more of the purposes described above:
• Members of the vedi-express group of companies
• External service providers
• Third parties with whom we collaborate to offer you specific services (as described when obtaining the consent of the user concerned)
5.5 Sharing of data between members of the vedi-express group of companies
As set out in point "Personal data collected from other sources" above, we also have access to personal data concerning you held by other members of the vedi-express group of companies . This allows us, in particular, to provide you, subject to obtaining your consent in accordance with the law, information on products and services that we think may be of interest to you, as well as to improve our products, services, content and advertising by analyzing your use of the services of other members of the vedi-express group of companies , in particular by matching certain data (e.g. cookie identifiers). It also allows us to more effectively prevent, detect, limit and investigate fraud, security breaches and other prohibited or illegal activities, as well as assess the associated risks. We also give access to your personal data to other members of the vedi-express group of companies for the aforementioned purposes. Insofar as other members of the vedi-express group of companies have access to your personal data, they will comply with practices at least as restrictive as those described in this Personal Data Notice.
5.7 Automated individual decision
We could use automatic decision-making or profiling technologies. We will not make an automated decision about you that would significantly affect you, except if such a decision is necessary for entering into or performing a contract with you, if we have obtained your consent or if applicable law requires us to use such technology. To find out more about your right to object to such processing of your data, see the section Your rights as a data subject below.
6. International data transfers
Some recipients of your personal data do not reside in your country or have offices in countries where data protection law may offer a different level of protection than that of your country. When transferring personal data to these recipients, we take the appropriate protective measures.
7. Duration of storage and deletion
Your personal data is stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the purposes of processing set out in this Personal Data Notice (see the section on Purposes and legal basis for processing data and categories of recipients to learn more about the purposes of the processing). Thereafter, we will delete your personal data in accordance with our data retention and deletion regulations or take steps to anonymize the data appropriately, unless we are required by law to keep your personal data longer (for example e.g. for tax, accounting, legal compliance or audit purposes). In Europe, retention periods are generally 6-10 years (e.g., for contracts, notifications and business letters). To the extent required or permitted by law, we limit the processing of your data rather than deleting it (e.g. by restricting access to this data). This applies in particular to cases where we may still need the data for the performance of the contract or to claim legal claims or defend ourselves against such claims, or when their retention is required or authorized in any other way by the law. In these cases, the duration of the limitation of processing depends on the respective regulatory limitation or retention periods. The data will be deleted at the end of the relevant limitation or retention periods.
The retention period of personal data may vary depending on the Services provided and our legal obligations in accordance with applicable national law. The factors that generally affect the shelf life are:
• Data necessary for the provision of our Services This includes, for example, the execution of the agreement concluded with you, the maintenance and improvement of the performance of our products, the maintenance of the security of our systems and the maintenance of appropriate professional and financial documents. Most of our retention periods are determined based on this general rule.
• Special categories of personal data If we are required to keep specific categories of personal data (ie, personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, genetic or biometric data processed for the purpose of uniquely identifying a natural person, data relating to health or data relating to the sexual life or sexual orientation of a natural person), a retention period more short is usually appropriate.
• Processing of personal data based on consent If we process personal data on the basis of your consent (including your consent to prolonged storage), we keep it as long as necessary to process it in accordance with your consent.
• Regulatory, contractual or similar obligations other We may be required to keep your data for example in accordance with official laws or orders. We may also be required to store personal data related to current or future disputes. Personal data contained in contracts, notifications and commercial letters may be subject to legal storage obligations in accordance with national law.
8. Your rights as a data subject
Subject to the possible restrictions provided for by national law, as a data subject, you have the rights of access, rectification, erasure, limitation of processing and data portability with regard to your personal data. You can also withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority.
• You can withdraw your consent to the processing we make of your personal data at any time. As a result, we will no longer be able to process your personal data on the basis of this consent thereafter. Withdrawal of consent has no effect on the lawfulness of processing based on consent before its withdrawal.
• You have the right to obtain access to the personal data concerning you that we process. In particular, you can request information on the purposes of the processing, the categories of personal data concerned, the categories of recipients to whom your personal data have been or will be disclosed, the planned duration of storage of personal data, the right to request the rectification or deletion of personal data or limitation of the processing of personal data as well as to object to such processing, the right to lodge a complaint with a supervisory authority, as well as any available information concerning the source of the data personal (when not collected from you), the existence of an automatic decision-making system, including profiling, and, where applicable, relevant information on this subject. Your right of access may be limited by national law.
• You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Given the purposes of the processing, you have the right to supplement incomplete personal data, in particular by making an additional declaration.
• You have the right to obtain from us the erasure of personal data concerning you, unless their processing is necessary for the exercise of the right of freedom of expression and information, for the purpose of respecting '' a legal obligation, for reasons of public interest or for the establishment, exercise or defense of a legal claim. The right to erasure may be limited by national law.
• You have the right to obtain from us the limitation of the processing of your data insofar as
• you dispute the accuracy of the data,
• the processing is illegal, but you object to the erasure of personal data,
• we no longer need the data, but you need it to establish, exercise or defend a legal claim or
• you objected to the treatment.
• You have the right to receive the personal data concerning you which you have provided to us in a structured, commonly used and machine-readable format, as well as to transmit this data to another data controller (" right to data portability ") ).
• You have the right to lodge a complaint with a supervisory authority. As a general rule, you can contact the supervisory authority of your usual place of residence, your place of work or the registered office of the controller .
If your personal data is processed on the basis of our legitimate interests, you have the right to object to its processing for reasons related to your particular situation. This also applies to profiling. If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for marketing activities, which includes profiling insofar as it is linked to this marketing direct.
The exercise of the rights of the persons concerned above (eg, the right of access or of erasure) is generally free. When the requests are manifestly unfounded or excessive, in particular because of their repetitive nature, we can invoice appropriate fees (corresponding at most to our actual costs) in accordance with the applicable regulations or refuse to process the request.
If you wish, you can change your preferences regarding vedi-express notifications (including marketing communications) at any time . If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link contained in the email you received. For technical reasons, the effective date of unsubscription may take several days. For more information on managing your preferences regarding cookies and similar technologies, see the Cookies and similar technologies section below.
9. Cookies and similar technologies
When you use our Services, we and authorized third parties may use cookies and similar technologies to provide you with an optimized, faster and safer experience, or to provide you with personalized advertising. Cookies are small text files created automatically by your browser and stored on your device when you use the Services.
Our cookies and similar technologies have different functions:
• They may be necessary from a technical point of view for the provision of our Services.
• They allow us to optimize our Services from a technical point of view (eg monitoring of error messages and loading times).
• They allow us to improve your user experience (eg, recording font size and data entered into forms).
• They allow us to offer you more relevant advertising.
We use cookies and similar technologies that remain on your device as long as your browser is active (session cookies), as well as cookies and similar technologies that remain on your device longer (permanent cookies). Where possible, we take appropriate security measures to prevent unauthorized access to our cookies and similar technologies. A unique identifier ensures that only we and / or authorized third parties have access to the cookie data.
Your choices regarding cookies
You are free to disable the use of cookies and similar technologies if your device supports such an option. You can manage your cookie preferences in your browser or device settings. You can also decide if we can use cookies and similar technologies to provide you with personalized advertising:
• To learn more about third-party cookies (and similar technologies) related to advertisements and how to prevent their use, see the following websites:
• www.aboutads.info/choices ( English only)
• www.networkadvertising.org/choices ( English only)
• Users based in the European Economic Area (EEA) can also use the Advertising and associated preferences option to indicate to what extent they consent to the processing of their personal data for advertising purposes via cookies (and similar technologies).
The fact of not authorizing us to process your personal data for advertising purposes using cookies (and similar technologies) does not mean that no advertising will be offered to you. It simply means that these advertisements will not be personalized for you using internal or third party cookies, web beacons or similar technologies.
10. Data security
We protect your personal data using technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, unauthorized disclosure and modification. To this end, we use firewalls and data encryption, for example, as well as restrictions on physical access to our data centers and data access authorization checks.