General terms of sale
« The seller » is understood to be the abovementioned company.
« The purchaser » is understood to be any natural person or legal entity that places an order via this site.
1. General observations
Sales via this site shall be governed solely by these general terms of sale which shall apply to the exclusion of all other terms and conditions, including those shown on order forms issued by the purchaser. Any reference to the purchaser’s order forms in the invoice or other documents is intended solely for the client’s ease of reference. Such a reference may in no event be interpreted as tacit acceptance of any general terms of purchase. Unless expressly agreed in writing by VEDI, any comments entered by the client when placing an order online, are excluded from the scope of the contract.
The seller reserves the right to amend these general terms of sale at any time. Nevertheless, the general terms of sale in force at the time a sale is concluded shall continue to apply to that order.
The photos, illustrations, colours and text relative to the products reproduced on this site are not contractually binding and accordingly the seller shall have no liability in this regard.
The brands "Bilite" and "Ovio" are brands registered by Becket sa.
Users of the site declare that they are familiar with the Internet and understand its limits and in particular its functional characteristics and technical performance, risks of disruption, the response time for consulting, checking or transferring information and, more generally, all risks inherent in any connection to the Internet.
As a rule, current orders cannot be modified. However, the production department may sometimes exceptionally accept minor changes if the production process is not too advanced. Only change requests sent to firstname.lastname@example.org will be taken into account (you MUST specify the relevant order number). You will receive an answer no later than the next working day.
You will find details of the different means of payment authorised and their impact on production times on the Bank account page.
In the event of assembly, payment is made up to 70% on order and the balance in full, on installation.
The invoice will be issued in the name of the invoicing company indicated when the order is placed. If an invoice is provided in the name of a third party at the customer's request, the customer and the third party are jointly and severally liable for the payment of the debt vis-à-vis VEDI. It is the client’s responsibility to indicate clearly and accurately the name, address and VAT number of the invoicing company during the ordering process.
If the name of the invoicing company is changed after the order has been placed, an additional 25.00 EUR exclusive of tax, will be invoiced, for administrative costs. Clients that request an intra-Community delivery or want to benefit from a reduced VAT rate must provide all necessary supporting documents.
The client undertakes to provide the visuals needed for the production of its images within 30 working days after the date of the order. If, 30 days after its acceptance, an order cannot be filled because of a delay by the client, the said order shall nevertheless be invoiced. If applicable, the invoice shall be payable without waiting for production.
All goods delivered shall remain the seller’s property until the purchaser has paid for them in full. The purchaser shall, however, bear all risks of loss, damage or destruction of goods delivered, from the time they leave our site.
VEDI guarantees its devices against hidden manufacturing defects during normal use.
VEDI guarantees the color fastness of printed images for 2 years on most print media. This warranty is reduced to 6 months for printing on 110gr polyester support (flag).
VEDI undertakes to treat in particular and in a benevolent manner each request for intervention under warranty introduced via this form and to give a complete response within 24 working hours.
7. Intellectual property
The customer guarantees to own the intellectual property rights of the elements that he provides (visuals, logo, slogans, ...) that he transmits, necessary for the reproduction of the image as well as any authorizations required for its placement. He remains solely responsible for the payment of taxes generated by the realization of his project.
8. Processing of your personal data
Respecting your personal data is important to VEDI. We treat them in accordance with the law, in a lawful, fair and transparent manner. The personal data that you communicate to us will not be used for any purpose other than sending information about your orders and other information about our products and services without prior consent from you, except in the case where processing would be necessary for compliance with a legal obligation or for the performance of a contractual relationship. The person responsible for processing your data is VEDI, a division of VTS s.a., whose registered office is located route des 3 cantons, 9, 8399 Windhof (Luxembourg). Under no circumstances will this data be transferred to, or shared with, third parties without your prior consent, other than subcontractors involved in the processing of your data. You have the right to access and have your data rectified or deleted using the email address below. Via this same address, you can always oppose the use of your data for marketing purposes or cancel your subscription to our newsletters: email@example.com
9. Complaint - dispute
To submit a complaint to VEDI, complete the complaint form.
Prepare the following items in advance:
• Brief description of the problem;
• Order number concerned;
• Photos of the possible defect if the problem encountered can be illustrated.
Complaints concerning incomplete orders or apparent defects must be submitted to VEDI no later than 3 days after receipt of the goods.
This implies that the customer unpacks the products and checks their quality, including the quality of the printing within the 3 day period.
To be admissible, warranty calls must be communicated to VEDI using the form available here and accompanied by photos illustrating the problem encountered.
After this period, VEDI reserves the right to consider the complaint as non-admissible.
VEDI undertakes to process any complaint duly filed using the appropriate form within 24 working hours of receipt.
Defects on part of the delivered goods do not give rise to a claim on the entire delivery. So a slight color difference is not considered a defect. Likewise, color differences from a previous order printed by VEDI is not considered a defect due to technical constraints inherent in the printing processes.
In the event of a dispute, only Belgian law is applicable and only the courts of Charleroi (Belgium) are competent.
10. Right of withdrawal
When, as a consumer, you purchase goods or services for non-professional purposes through our online store, you are entitled to the statutory cooling-off period of 14 calendar days.
This period begins the day after delivery of the goods.
You have the right to examine and try on the goods received, just as you would in a store.
You can, for example, try on clothes, but you cannot test a kitchen appliance whose use would inevitably leave marks.
You may be held responsible for any loss in value of the goods due to handling beyond what is necessary to ascertain their characteristics and proper functioning.
If you make use of the right of withdrawal, you must return the goods received as soon as possible and no later than 14 days after informing VEDI of your decision to withdraw from the purchase. The costs of returning the goods, the amount of which can be estimated in relation to the costs of the initial shipment, remain your responsibility.
Within 14 days of being informed of your decision to withdraw from the purchase, VEDI will reimburse you for payments received, including delivery charges, provided the goods have been returned.
Exceptions to the right of withdrawal
The right of withdrawal does not cover the order of personalized or made-to-measure goods, or the supply of goods liable to deteriorate or expire rapidly.