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General terms of sale
Seller’s identification
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Definitions
« The seller » is understood to be the abovementioned company.
« The purchaser » is understood to be any natural person or legal entity that places an order via this site.
1. General - Contractual scope
Only these terms and conditions of sale apply to sales made via this site. These general conditions apply to the exclusion of all other terms, including those listed on purchase orders from the buyer. Any reference to the buyer’s purchase orders in the invoice or other documents is solely intended for the client's convenience. This mention cannot, under any circumstances, be interpreted as tacit acceptance of any general terms of purchase. Unless expressly agreed in writing by VEDI, any comments entered by the customer when the order is placed online are excluded from the contractual scope.
The seller reserves the right to modify these general terms and conditions at any time. However, current orders remain subject to the terms applicable at the time the sale was concluded.
The photos, illustrations, colors, and texts associated with the products listed on this site are not contractual in nature and therefore do not bind the seller in any way.
Users of the site declare that they are aware of and understand the Internet and its limitations, particularly its functional characteristics and technical performance, the risks of interruption, response times for viewing, querying, or transferring information, and the inherent risks, whatever they may be, associated with any connection to the network.
The site vedi-express.com is reserved for professionals. By placing an order on the site, the customer declares and acknowledges that they are using VEDI products in a professional context.
2. Prices
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3. Ordering
As a rule, current orders cannot be modified. However, the production department may sometimes exceptionally accept minor changes if the production process is not too advanced. Only change requests sent to production@vedi-express.info will be taken into account (you MUST specify the relevant order number). You will receive an answer no later than the next working day. |
4. Payment
You will find details of the different means of payment authorised and their impact on production times on the Bank account page.
In the event of assembly, payment is made up to 70% on order and the balance in full, on installation.
The invoice will be issued in the name of the invoicing company indicated when the order is placed. If an invoice is provided in the name of a third party at the customer's request, the customer and the third party are jointly and severally liable for the payment of the debt vis-à-vis VEDI. It is the client’s responsibility to indicate clearly and accurately the name, address and VAT number of the invoicing company during the ordering process.
If the name of the invoicing company is changed after the order has been placed, an additional 25.00 EUR exclusive of tax, will be invoiced, for administrative costs. Clients that request an intra-Community delivery or want to benefit from a reduced VAT rate must provide all necessary supporting documents.
The client undertakes to provide the visuals needed for the production of its images within 30 working days after the date of the order. If, 30 days after its acceptance, an order cannot be filled because of a delay by the client, the said order shall nevertheless be invoiced. If applicable, the invoice shall be payable without waiting for production.
All goods delivered shall remain the seller’s property until the purchaser has paid for them in full. The purchaser shall, however, bear all risks of loss, damage or destruction of goods delivered, from the time they leave our site.
5. Delivery
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6. Guarantees
VEDI guarantees its devices against hidden manufacturing defects during normal use.
VEDI guarantees the color fastness of printed images for 2 years on most print media. This warranty is reduced to 6 months for printing on 110gr polyester support (flag).
VEDI undertakes to treat in particular and in a benevolent manner each request for intervention under warranty introduced via this form and to give a complete response within 24 working hours.
7. Intellectual property
The customer guarantees to own the intellectual property rights of the elements that he provides (visuals, logo, slogans, ...) that he transmits, necessary for the reproduction of the image as well as any authorizations required for its placement. He remains solely responsible for the payment of taxes generated by the realization of his project.
8. Processing of your personal data
Respecting your personal data is important to VEDI. We treat them in accordance with the law, in a lawful, fair and transparent manner. The personal data that you communicate to us will not be used for any purpose other than sending information about your orders and other information about our products and services without prior consent from you, except in the case where processing would be necessary for compliance with a legal obligation or for the performance of a contractual relationship. The person responsible for processing your data is VEDI, a division of VTS s.a., whose registered office is located route des 3 cantons, 9, 8399 Windhof (Luxembourg). Under no circumstances will this data be transferred to, or shared with, third parties without your prior consent, other than subcontractors involved in the processing of your data. You have the right to access and have your data rectified or deleted using the email address below. Via this same address, you can always oppose the use of your data for marketing purposes or cancel your subscription to our newsletters: newsletter@vedi.eu
9. Complaint - dispute
To submit a complaint to VEDI, complete the complaint form.
Prepare the following items in advance:
• Brief description of the problem;
• Order number concerned;
• Photos of the possible defect if the problem encountered can be illustrated.
Complaints concerning incomplete orders or apparent defects must be submitted to VEDI no later than 3 days after receipt of the goods.
This implies that the customer unpacks the products and checks their quality, including the quality of the printing within the 3 day period.
To be admissible, warranty calls must be communicated to VEDI using the form available here and accompanied by photos illustrating the problem encountered.
After this period, VEDI reserves the right to consider the complaint as non-admissible.
VEDI undertakes to process any complaint duly filed using the appropriate form within 24 working hours of receipt.
Defects on part of the delivered goods do not give rise to a claim on the entire delivery. So a slight color difference is not considered a defect. Likewise, color differences from a previous order printed by VEDI is not considered a defect due to technical constraints inherent in the printing processes.
In the event of a dispute, only Belgian law is applicable and only the courts of Charleroi (Belgium) are competent.
10. No Right of Withdrawal as this site is exclusively reserved for professionals acting in a professional context
In accordance with the Code of Economic Law, any consumer, as defined in Article I.1, 2°, who purchases goods or services for non-professional purposes, has the right to the legal reflection period of 14 calendar days. As stated in Article 1 of these general terms and conditions, the site vedi-express.com is reserved for professionals. By placing an order on the site, the customer declares and acknowledges that they are using VEDI products in a professional context, which places their potential orders outside the scope of specific consumer protection measures provided by the Code of Economic Law. The customer, therefore, waives the right to invoke consumer protection measures, even if it is proven that they have made a false statement.