General terms of sale
« The seller » is understood to be the abovementioned company.
« The purchaser » is understood to be any natural person or legal entity that places an order via this site.
1. General observations
Sales via this site shall be governed solely by these general terms of sale which shall apply to the exclusion of all other terms and conditions, including those shown on order forms issued by the purchaser. Any reference to the purchaser’s order forms in the invoice or other documents is intended solely for the client’s ease of reference. Such a reference may in no event be interpreted as tacit acceptance of any general terms of purchase. Unless expressly agreed in writing by VEDI, any comments entered by the client when placing an order online, are excluded from the scope of the contract.
The seller reserves the right to amend these general terms of sale at any time. Nevertheless, the general terms of sale in force at the time a sale is concluded shall continue to apply to that order.
The photos, illustrations, colours and text relative to the products reproduced on this site are not contractually binding and accordingly the seller shall have no liability in this regard.
The brands "Bilite" and "Ovio" are brands registered by Becket sa.
Users of the site declare that they are familiar with the Internet and understand its limits and in particular its functional characteristics and technical performance, risks of disruption, the response time for consulting, checking or transferring information and, more generally, all risks inherent in any connection to the Internet.
As a rule, current orders cannot be modified. However, the production department may sometimes exceptionally accept minor changes if the production process is not too advanced. Only change requests sent to firstname.lastname@example.org will be taken into account (you MUST specify the relevant order number). You will receive an answer no later than the next working day.
You will find details of the different means of payment authorised and their impact on production times on the Bank account page.
The invoice will be issued in the name of the invoicing company indicated when the order is placed. It is the client’s responsibility to indicate clearly and accurately the name, address and VAT number of the invoicing company during the ordering process.
If the name of the invoicing company is changed after the order has been placed, an additional 25.00 EUR exclusive of tax, will be invoiced, for administrative costs. Clients that request an intra-Community delivery or want to benefit from a reduced VAT rate must provide all necessary supporting documents.
The client undertakes to provide the visuals needed for the production of its images within 30 working days after the date of the order. If, 30 days after its acceptance, an order cannot be filled because of a delay by the client, the said order shall nevertheless be invoiced. If applicable, the invoice shall be payable without waiting for production.
All goods delivered shall remain the seller’s property until the purchaser has paid for them in full. The purchaser shall, however, bear all risks of loss, damage or destruction of goods delivered, from the time they leave our site.
6. Intellectual Property
To file a complaint, please click here and fill the complaint form. Beforehand, gather also the following elements :
• a short description of the problem;
• the relevant order number;
• pictures if problem can be showed.
Complaints concerning incomplete orders or apparent defects must be submitted to VEDI no later than 3 days after receipt of the goods.
This implies that the customer unpacks the products and checks their quality, including the quality of the printing within the period of 3 days.
To be admissible, calls for guarantee must be communicated to VEDI using the form accessible here and accompanied by photos illustrating the problem encountered.
After this deadline, VEDI reserves the right to consider the complaint to be inadmissible.
VEDI undertakes to treat any complaint duly filed via the appropriate form within 24 working days from receipt.
Note: for transportation issues, please send your complaint directly to the responsible carrier.
Any defects affecting part of the delivered goods shall not entitle the client to submit a claim in respect of the whole delivery. Thus, a slight difference of colour shall not be considered as a defect. Similarly, differences of colour in comparison with a previous order printed by VEDI shall not be considered as a defect because of the technical constraints inherent in printing processes.
Belgium and shall be subject to the exclusive jurisdiction of the courts of Charleroi.