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Billing

 How do I change the billing adress of an order that has been placed?

Send an email to [email protected] mentioning your order number and the desired billing address.

 How do I get a duplicate invoice?

Simply go to your order history in your account. You will then find all your past orders with the option to download the invoice for each order.

 Can I get an invoice before making payment by bank transfer?

To get an invoice, you just have to follow the same process as when placing an order, except at the payment step, you will select " Transform the shopping cart into pro forma (offer)".

 My organization benefits from an exemption or a reduction of VAT, how do I take advantage of it?

Do you belong to the government, an embassy, or an international institution? Contact us to get invoices without VAT.