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Billing

How do I change the billing company or the VAT number?

For your next orders: create a new address with the new company and its VAT number, from your account ("My addresses") or directly in the cart, at the address step. Then select it as the billing address.

For an order already placed: send an email to [email protected] with your order number and the company name, address and VAT number of the company to be invoiced. An administrative fee of €25 excl. VAT applies, in accordance with our terms and conditions.

If you benefit from payment by invoice, the approval is given for a specific address: please contact us to extend it to the new address.

 How do I get a duplicate invoice?

Simply go to your order history in your account. You will then find all your past orders with the option to download the invoice for each order.

 Can I get an invoice before making payment by bank transfer?

To get an invoice, you just have to follow the same process as when placing an order, except at the payment step, you will select " Transform the shopping cart into pro forma (offer)".

 My organization benefits from an exemption or a reduction of VAT, how do I take advantage of it?

Do you belong to the government, an embassy, or an international institution? Contact us to get invoices without VAT.