You can submit your request for help using this online form. It allows you to communicate all the useful and necessary information for us to effectively process your complaint.

Sometimes we may request a photo. The purpose of this photo is exclusively to enable our service department to understand the exact nature of the problem you have encountered, so we can help you as efficiently and as quickly as possible.

We are committed to processing your claim within 24 business hours.

Vedi-Express guarantees its devices against manufacturing defects under normal use.

VEDI guarantees the color fastness of printed images for 2 years on most printing materials. For 110 g polyester material (flags, feather flags and 110 g textile banners), the warranty is 6 months and covers manufacturing defects: stitching, hem, sleeve or eyelets, and print adhesion. Wear caused by exposure (fading, fraying, deformation) and wind damage are not covered. In continuous outdoor use, 110 g material lasts one season, about 3 months.

Vedi-Express is committed to handling every warranty claim submitted through the attached form (https://www.vedi-express.com/en/content/86-Claim) with care and providing a comprehensive response within 24 business hours.