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Placing Orders

 Where can I find templates and instructions for my file?

Templates and all the instructions for preparing your file can be found at the bottom of the chosen product page, in the "Attachments" tab.


 How do I place an order?

To place your order, go to the desired product’s page. Select the options you want and click on "Next step".

Next, you’ll come to the step where you manage the visual product. There are three choices available: importing a visual that is ready to print, creating your visual on-line with our creation interface or transferring your visual later.

Once your items are added to the shopping cart, click "Next". If you have not already done so, you will be asked to create a customer account.

Once your account has been created, you can move on to the address step. This is where you’ll choose the billing and delivery address(es).

Then you will come to the delivery step: here you can choose a carrier and see the expected delivery date and the price for each.

The only thing left is to choose a payment method on the last step: credit card or bank transfer.


 How do I place the same order again?

Go to your account and click on "Order history".

Next to each order you have placed, you can click "Re-order". The products will then be added to your shopping cart.

Tip: If you use the "Creator" tool when creating your visual, all your past creations will be saved under the "My creations" tab. We also save each imported image under the "Import" tab.


 When will my order be ready for collection?

At Vedi-Express, meeting deadlines is one of our priorities. You can collect your order yourself from our premises in Gosselies.

To find out when your order will be ready, log in to your account and click on "Order history". Once your payment has been confirmed and your visuals have been processed, your order goes into production and its date is shown.

Collection takes place at 9 rue Louis Blériot, 6041 Gosselies (Belgium), on the date indicated. The collection service is open Monday to Friday from 8 am to 5 pm, except public holidays.


 How do I cancel my order?

To cancel an order, please contact our customer service team immediately. Be sure to have your order number for prompt processing.

We are available Monday through Friday from 8:30 am to 5:30 pm at: (BE)+32 (0)71 25 85 81

You can also contact us via email : [email protected]


 How can I get an estimate or quote?

If you have not yet done so, start by creating an account on our site by clicking here.

Once you are logged into your account, add the desired products to your shopping cart. If you do not yet have a visual for products with printing, you can choose the "Transfer your visual later" option when managing the visual:

When your shopping cart is ready, go to it and click on "Next" to select your address, followed by your delivery method.

In the last step "Payment or Estimate" you’ll see the option "Download proforma invoice".


 What payment methods can I use?

To receive your order as quickly as possible, choose secure online card payment: Visa, Mastercard or Bancontact.

You can also pay by bank transfer; in that case, the announced delivery date is recalculated when your payment reaches our account.

Companies and organisations can also pay by invoice within 15 days. This option is not active by default: it only appears at checkout once it has been granted. To use it, create your customer account, then send a request to our accounting department through our contact form. Once approved, we set up your account and confirm it to you: the "Payment by invoice" option then appears when you order.

Approval is given for a specific address. If you order with another address, the option does not appear: please contact us and we will check whether it can be enabled for that address. All conditions are on our Secure payment page.

Cheques are not accepted.


 How can I find out shipping costs? Can they be avoided?

To calculate shipping costs, our website needs the following information: your shopping cart contents and the shipping address.

Go to your shopping cart and click on “Next” when it is complete. If you have not already done so, you will be asked to create a customer account. You will then be able to enter a delivery address.

The next step is to choose a carrier: you will then see the price and the expected delivery time. If you do not wish to pay a delivery fee, it is possible to pick up your parcel directly from the factory: rue Blériot 9, 6041 Gosselies (Belgium) from 4:00 pm.


How can I contact Vedi-Express or speak to an advisor?

Would you like to speak to an advisor? Call us or write to us.

Our customer service is available Monday to Friday, from 8:30 am to 5:30 pm:

For a question about an order, please have your order number ready.

Our address: VEDI-express, a franchise owned by VTS SA, rue Louis Blériot 9, 6041 Gosselies (Belgium). VAT: BE 452 537 365.