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Faq Sections
Placing Orders
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Templates and all the instructions for preparing your file can be found at the bottom of the chosen product page, in the "Attachments" tab.
To place your order, go to the desired product’s page. Select the options you want and click on "Next step".
Next, you’ll come to the step where you manage the visual product. There are three choices available: importing a visual that is ready to print, creating your visual on-line with our creation interface or transferring your visual later.
Once your items are added to the shopping cart, click "Next". If you have not already done so, you will be asked to create a customer account.
Once your account has been created, you can move on to the address step. This is where you’ll choose the billing and delivery address(es).
Then you will come to the delivery step: here you can choose a carrier and see the expected delivery date and the price for each.
The only thing left is to choose a payment method on the last step: credit card or bank transfer.
Go to your account and click on "Order history".
Next to each order you have placed, you can click "Re-order". The products will then be added to your shopping cart.
Tip: If you use the "Creator" tool when creating your visual, all your past creations will be saved under the "My creations" tab. We also save each imported image under the "Import" tab.
At Vedi-Express, meeting deadlines is one of our priorities. You can collect your order yourself from our premises in Gosselies.
To find out when your order will be ready, log in to your account and click on "Order history". Once your payment has been confirmed and your visuals have been processed, your order goes into production and its date is shown.
Collection takes place at 9 rue Louis Blériot, 6041 Gosselies (Belgium), on the date indicated. The collection service is open Monday to Friday from 8 am to 5 pm, except public holidays.
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Creating your visual with the Creator
Our visual design tool allows you to create your own visual in just a few clicks!
You can easily add a background, write text, add images, and/or add shapes.
The Creator can be used with all products in "Printing & Communication" that include custom printing.
So, you can even use it on products that are tailor-made. The work area within the Creator will adapt to the measures you have entered.
Delivery
VEDI ensures delivery both inside and outside the European Union. Most countries are mentioned in the list of countries where delivery is available.
All sales are made according to Incoterm DAP, and it is your responsibility to pay any import duties.
VEDI provides the customs documents and codes required for importation into the country of your choice.
In your cart, in the Delivery method section, tick the box to have your order packed in neutral packaging.
A first estimate is given when you go to the delivery step in your shopping cart. Once your order has been placed, you can track its status by going to your account and then clicking on "Order history".
For any request to bring forward the delivery date, you must contact our sales department, with your order number at hand. They will review your request and tell you what is possible.
We are available Monday to Friday, from 8:30 am to 5:30 pm:
- Belgium: +32 (0)71 25 85 81
- Luxembourg: +352 20 30 15 72
- Email: [email protected]
The visual
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For all professional customers who have a file that is ready to print, the most convenient way to order is to directly upload your visual.
This is simple to do: after choosing your package, click on "Next step" on the product page. You then arrive at the visual step, and all you have to do is click on "Import your visual" and choose your file!
Would you prefer to transmit the visual later, because your graphic designer hasn’t finished yet? No problem! in the visual step, select the option "Transfer your visual later".
Our Pre-printing department will check your visual on the following points:
- Visual measurement
- Technical resolution
- File ripping
And you will be warned if your visual poses any problems.
You can add a press proof via this link. If your order contains several visuals and you want a press proof for each of them, you must order as many as there are.
If you used the Creator, you can go to your account and select "Creator Visuals"
Changing the artwork of an order in progress: contact our customer service quickly, with your order number at hand. Once your order has gone into production, it can no longer be changed or cancelled.
- Belgium: +32 (0)71 25 85 81
- Luxembourg: +352 20 30 15 72
- Email: [email protected]
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Billing
For your next orders: create a new address with the new company and its VAT number, from your account ("My addresses") or directly in the cart, at the address step. Then select it as the billing address.
For an order already placed: send an email to [email protected] with your order number and the company name, address and VAT number of the company to be invoiced. An administrative fee of €25 excl. VAT applies, in accordance with our terms and conditions.
If you benefit from payment by invoice, the approval is given for a specific address: please contact us to extend it to the new address.
Simply go to your order history in your account. You will then find all your past orders with the option to download the invoice for each order.
To get an invoice, you just have to follow the same process as when placing an order, except at the payment step, you will select " Transform the shopping cart into pro forma (offer)".
Do you belong to the government, an embassy, or an international institution? Contact us to get invoices without VAT.
Guarantees
You can submit your request for help using this online form. It allows you to communicate all the useful and necessary information for us to effectively process your complaint.
Sometimes we may request a photo. The purpose of this photo is exclusively to enable our service department to understand the exact nature of the problem you have encountered, so we can help you as efficiently and as quickly as possible.
We are committed to processing your claim within 24 business hours.
Vedi-Express guarantees its devices against manufacturing defects under normal use.
VEDI guarantees the color fastness of printed images for 2 years on most printing materials. For 110 g polyester material (flags, feather flags and 110 g textile banners), the warranty is 6 months and covers manufacturing defects: stitching, hem, sleeve or eyelets, and print adhesion. Wear caused by exposure (fading, fraying, deformation) and wind damage are not covered. In continuous outdoor use, 110 g material lasts one season, about 3 months.
Vedi-Express is committed to handling every warranty claim submitted through the attached form (https://www.vedi-express.com/en/content/86-Claim) with care and providing a comprehensive response within 24 business hours.
Shopping lists
They can be found in the "my account" area. Just click on your name in the top bar, next to the cart.
You can create lists by going to your account. Then you can simply add products by clicking on the hearth on the product page.
You just have to go to your account. Then check the lists you want to print.
Click on "Print my catalog" and you will receive a pdf file instantly!